The Heartbeat
The Heartbeat: AI call analytics
Our own product: AI-powered call quality monitoring that analyses 100% of customer calls, with human analysts verifying every flag.
- 100% call coverage vs 1% sampling
- Real-time AI scoring and insights
Consulting · Engineering
We study your business and your sector, recommend what to change in your AI and legacy systems, and build what you approve. You keep the code and the evidence.
From the IOanyT Academy
Deterministic AI Fundamentals
Building AI systems you can trust, audit and afford: run-to-run variance, evaluation, cost math, liability and the EU AI Act.
10 lessons · about 80 minutes · free
Read itISO certificates issued by QRO, valid to Aug 2029.
“It works in the demo, but nobody will sign off on running it live.”
Start with a Reliability Review“Cases queue for manual review because nobody trusts the automated answer.”
Start with a Reliability Review“Someone asked how a decision was made, and the answer was hard to show.”
Start with a Reliability Review“Model costs grow with every transaction, and nobody can say what a case really costs.”
Start with a Reliability ReviewWhich workflows to compile into deterministic code, which to keep on an AI model, and which not to automate.
What your auditors, regulators and partners will want to see, and who approves a rule change.
Cost per case today against projected, with an honest view of where it won’t pay off.
Consistency is not correctness: we report accuracy against your own experts alongside it.
Each one costs us something to keep, and each one is something you can check. How to check each commitment
You leave with: A 2-page findings note and a shortlist of 1–3 workflows worth a closer look.
You leave with: What to compile, keep on an AI model or not automate, the evidence gaps, cost per case and a change plan.
You leave with: One workflow working on your own cases, with consistency and accuracy measured. You keep the code.
You leave with: The live system, its integrations, a decision-trace store, monitoring and a handover.
You leave with: Rule and policy changes managed, drift review of any AI-model step, a periodic audit pack.
Every step is fixed price, agreed at scoping. Stop after any step. The findings are yours.
Engineering lane: legacy systems, AI Code Rescue, securityWherever a high-volume decision runs under written rules and is costly when wrong.
The Heartbeat
Our own product: AI-powered call quality monitoring that analyses 100% of customer calls, with human analysts verifying every flag.
Cloud Defense AI (USA)
CSPM SaaS platform with compliance automation across multi-cloud environments.
Confidential Client
Multi-asset class trading platform with 130+ instruments and sub-second latency.
Atin Agarwal
Co-Founder & CEO
Leads the advisory work: where AI can be trusted to decide, and how to prove it.
Nitin Goel
Co-Founder & COO
Runs operations and delivery, from the first call to handover.
Backed by our own team of 50+ engineers. Leadership
We'll tell you in writing whether we can help.
Book a free Reliability ReviewFree · 60–90 minutes · a 2-page findings note you keep