DataMetrics (Zambia)
Transforming Motor Insurance from Offline to Mobile in Zambia
How we built a hybrid mobile platform that digitized an entire offline insurance market, enabling customers, agents, administrators, and regulators to operate seamlessly online.
Quick Facts
Digitizing an Entirely Offline Insurance Market
DataMetrics, a FinTech company in Zambia, faced the challenge of transforming a completely offline motor insurance market into a modern digital ecosystem. Traditional insurance operations were paper-based, slow, and inaccessible—limiting market growth and customer experience.
Paper-Based Operations
Entire insurance workflow—from quotes to claims—relied on physical paperwork, causing delays and inefficiencies.
Limited Accessibility
Customers had to visit physical offices for every interaction, limiting market reach and convenience.
Complex Stakeholders
Platform needed to serve customers, insurance agents, administrators, and regulatory bodies simultaneously.
Market Transformation
Creating Zambia's first digital motor insurance platform required pioneering market education and adoption.
A Complete Digital Insurance Ecosystem
IOanyT built a comprehensive hybrid mobile platform digitizing the entire motor insurance value chain. Our solution enables customers to purchase policies, agents to manage sales, administrators to oversee operations, and regulators to monitor compliance—all from mobile devices.
Platform Capabilities
Customer Portal
Mobile-first interface for customers to get quotes, purchase policies, manage coverage, and file claims digitally.
Agent Dashboard
Tools for insurance agents to manage customer relationships, process applications, and track commissions.
Admin Console
Comprehensive administrative interface for policy management, underwriting, claims processing, and reporting.
Regulatory Compliance
Built-in reporting and compliance features meeting Zambian insurance regulatory requirements.
Payment Integration
Mobile payment integration enabling digital premium collection and claim payouts.
Hybrid Mobile App
Cross-platform mobile application working on both iOS and Android with offline capabilities.
AWS Serverless Backend
Scalable serverless architecture handling peak loads without infrastructure management overhead.
Analytics & Insights
Business intelligence dashboards providing market insights and operational metrics.
Pioneering Digital Insurance in Zambia
Platform Achievements
- Digitized entire offline insurance market
- Multi-stakeholder platform serving 4+ user types
- Hybrid mobile app for iOS and Android
- AWS serverless scalable architecture
- Regulatory compliance built-in
Market Impact
- Transformed paper-based to digital operations
- Enabled mobile-first insurance access
- Expanded market reach beyond physical offices
- Improved customer experience and accessibility
- Pioneered digital insurance in Zambian market
"IOanyT transformed our vision of digital insurance into reality. Their platform digitized an entire offline market, making motor insurance accessible to Zambians through their mobile phones. The multi-stakeholder architecture serves our diverse needs while maintaining regulatory compliance—a true market transformation."
— DataMetrics Leadership Team
Technical Excellence in Digital Transformation
This project demonstrates IOanyT's expertise in building transformative FinTech platforms for emerging markets with complex stakeholder requirements.
Hybrid Mobile Development
Cross-platform mobile application built with AngularJS providing native-like experience on iOS and Android.
AWS Serverless Architecture
Node.js serverless backend leveraging AWS Lambda, API Gateway, and managed services for scalability.
Emerging Market Expertise
Experience building for African markets with understanding of connectivity, payment systems, and regulatory environments.
Multi-Stakeholder Platforms
Complex role-based access control serving customers, agents, administrators, and regulators simultaneously.
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