The Regulator Named the Areas in Public. The Record Behind Them Can Be Ready First.
IT inventory, patch and change, vendor risk, outages: the areas the RBI named when it restricted a bank. What a record ready first opens up, the options weighed, and our recommendation.
The inspection team has sent its questions ahead of the visit.
One section asks for a list of everything the firm runs. One asks how fixes and changes reach the live systems. One asks how the firm oversees its technology suppliers. One asks for every outage in the past two years.
The technology head calls a meeting. For two weeks, four teams pull together what they can. What goes back is partly from documents, partly from memory, and partly written that fortnight.
The paradox: The questions were public before they were asked, and the firm still wrote its answers from nothing.
What We Found
We went through the RBI’s published release on what it named when it restricted a bank over its IT in 2024, and one 2025 industry survey of how regulation shapes decisions about old systems.
The areas are published. When the RBI restricted Kotak Mahindra Bank on 24 April 2024, its release said “serious deficiencies and non-compliances were observed in the areas of IT inventory management, patch and change management, user access management, vendor risk management, data security and data leak prevention strategy, business continuity and disaster recovery rigour and drill, etc.” It also said the bank’s core banking system and its online and digital banking channels “have suffered frequent and significant outages in the last two years”. Any firm can read that list today.
The areas are connected. A firm cannot patch what it has not listed. It cannot oversee a supplier whose work it cannot read. It cannot plan for continuity on a system nobody has mapped. Answered one by one, by separate teams, the answers do not fit together.
The remedy falls on growth. The RBI directed Kotak to “cease and desist, with immediate effect, from (i) onboarding of new customers through its online and mobile banking channels and (ii) issuing fresh credit cards”. It lifted the restrictions on 12 February 2025, about ten months later.
Regulation already drives these decisions. In one 2025 industry survey of 500 senior leaders at large enterprises that run mainframes, 94% said regulatory compliance strongly influences their decisions on modernising those systems.
What our review does not show: We read the RBI’s press release, not its inspection reports or its letters to the bank, so we have the areas it named and not the detail behind them. The plain-word meanings in this article are ours, not the regulator’s. We saw no inspection questionnaire. The survey covers large mainframe-based enterprises, not mid-size Indian lenders. The second finding is our own reasoning.
What Being Ready First Opens Up
Being ready for an inspection is usually seen as a cost. Our reading is that a firm holding its answers first also gains things it cannot get any other way.
- It chooses the order. A firm that knows where each area stands decides what is fixed first. A firm that learns it from a finding is given the order, and the deadline.
- Money goes where the record shows. Requests from four teams compete for one budget. A single record shows which area is weakest and what depends on it.
- The board sees one picture. Not four separate reports, but one position on every area, written from the system.
- The inspection checks what exists. Instead of a fortnight assembling answers, the firm hands over what it already holds, and goes back to its plans.
The gap we see: the areas a regulator looks at are public, and still most firms meet them for the first time when the questions arrive. The opportunity is to answer them from a record the firm built for itself, before anyone asks.
This is our reading of the evidence. It is not a measured market figure.
Four Ways to Build a Record of the Areas the Regulator Named, Weighed
| Option | When it fits | What it risks |
|---|---|---|
| Wait to be asked, then assemble the answers | Past inspections found little, and the systems are well documented | Answers written under deadline describe intentions, not practice |
| Give each area to its own team to fix | One area is clearly weak and the others are sound | The areas are connected. Separate fixes do not add up to one plan, and the budget is split four ways |
| Commission a compliance audit against the rules | The firm needs an independent view of where it stands | It says what is wrong, not how to fix it inside the system. This is not work we do |
| Map the system once, then build a staged plan with evidence at each stage | The system is old, layered and customised | An assessment comes before any plan, and the map will show more than expected |
Our recommendation: map the system once, and take the position on every area from that one record. Build a staged plan for the weak parts, with evidence at each stage. What the firm tells its regulator, and how, is for the firm and its own compliance advisers. What the record gives each area, and where our part stops:
| Area, in the RBI’s words (24 April 2024) | Our reading of what the area covers | What the assessment gives it |
|---|---|---|
| IT inventory management | What the system is made of, and what depends on what | A map of the system as it stands |
| Patch and change management | What a change touches, before it is made | A written specification and a risk register. Your own team applies the fixes |
| Vendor risk management | Its own knowledge of systems a supplier runs | A specification that belongs to the firm and can go to any supplier |
| Business continuity and disaster recovery; “frequent and significant outages” | The weak parts, and a plan for each | The risk register and a staged plan |
| User access management; data security and data leak prevention strategy | Controls on who reaches what | Not our work. These are security controls for the firm’s own security team |
The RBI listed these areas in one bank’s case. The middle column is our reading, not the regulator’s; which areas apply to a firm is for its compliance team.
We are not a compliance or audit firm. We do not tell a firm what its regulator requires, we do not write its response, and we cannot promise that a regulator will accept a plan, lift a restriction or withhold a penalty. A firm examined on vendor risk will check its suppliers, us included: IOanyT is certified to ISO 9001 and ISO/IEC 27001.
Where You Are Now, and Where You Should Be
Before work starts, we would set a benchmark for the firm’s readiness.
| Measure | Typical starting point | Where it should be | How it is checked |
|---|---|---|---|
| An IT inventory | Lists from different teams that do not agree | One complete record of what runs and what depends on it | The record is compared with the servers, databases and code |
| Each area in the RBI’s 24 April 2024 release | Each team knows its own; nobody holds all of them | What the system record shows on each area, in one place | The risk register |
| Where the money goes first | Whichever request is loudest | The weakest area, as the record shows it | The cost comparison and staged plan |
| A dated plan | None, or one date for everything | Stages, each dated by the firm | The staged plan |
| Board reporting | Separate reports by team | One position on every area, at every review | Board papers |
The starting points above are what we expect to find. In an engagement they are replaced by your own position, taken in the first review. The targets are what we would work towards with you. They are not results we have already achieved for a lender.
The areas are the ones the RBI listed in one bank’s case. Using them as headings is our choice, not a statement of what the RBI expects any firm to show.
How We Work With You
- We listen: a free Reliability Review. A first conversation about the system and the areas that worry you most. You leave with a short written note of what we found.
- We research. We research your sector, the regulator’s position and what the public record says about firms in your situation. This article is an example of that work.
- We read the system and propose: the Legacy System Specification Assessment. It produces a map of the system as it stands, a written specification of what it does, a risk register, a cost comparison between keeping and replacing the system, and a staged plan with a fixed quote. AI does a first pass, our senior engineers review it and trace it to the code, and your own experts confirm it. Code access is read-only and logged, never used for training, and deleted within 30 days of the evaluation ending unless we engage.
- If you approve, we build. We replace a system one module at a time while the old one keeps running. We never do a single cutover. The work is billed by milestone, each milestone tied to a module you accept, and you can pause after any accepted module.
- We review against the benchmark. Before work starts we set the benchmark. After each module we show you where each measure stands, and the filled-in benchmark is yours at the end.
The Review is free. Every paid step is fixed price, agreed at scoping. Stop after any step. The findings are yours. The assessment fee is credited in full against the first build stage if it starts within 90 days of the report.
We do not secure, patch or maintain the old system while it waits; your current team or vendor does that. We offer no RBI or DPDP compliance service, and do not work on mainframes or core banking products.
What changes for the business:
| Role | What they gain |
|---|---|
| CEO | The board learns the firm’s position before anyone else does. |
| CTO or CIO | One map and one risk register covering inventory, change, suppliers and weak parts. |
| CFO | A basis for deciding which of the areas needs money first. |
| CISO | Unsupported software and the patch backlog are visible and ranked. |
| Risk and compliance | A record for each area, written from the system, to use as they decide. |
The cases in this article, and what IOanyT does about that kind of problem:
| The case | What IOanyT does |
|---|---|
| The RBI restricted Kotak Mahindra Bank for about ten months, naming areas that included IT inventory management, patch and change management, and vendor risk management. | The table above sets out what our assessment gives each area, and where our part stops. We list the weak parts in a risk register and, if you approve, replace them one module at a time while the old system keeps running. What the firm tells its regulator is its own decision. |
IOanyT is a consultancy with its own engineering team: we study the problem, recommend, and prove it by building only what you approve. The areas are public; the record behind your answers can be yours before anyone asks.
Sources
- RBI press release 2024-2025/172, 24 April 2024
- RBI press release 2024-2025/2139, 12 February 2025
- News report of a vendor's survey, 9 September 2025
In this issue
Regulator restrictions and penalties
Research note 1
The Regulator Can Now Stop a Lender's Growth Over Its IT. Most Boards Hear It Last.
We reviewed the RBI's published action over IT failings: what a restriction holds back, four ways to find out where a system stands, and our benchmark.
Research note 3
A Replacement Plan Needs Stages Someone Can Check. Here Is the Benchmark We Would Set.
One completion date gives a board nothing to check. The benchmark we would set for a staged replacement plan, with evidence at each stage.
Issue study
Ten Months Without New Customers
What the RBI named when it restricted a bank's new business over IT, from its own releases: the options, what we would advise against, and our benchmark.
More from Banking
Dependence on one vendor or shared provider
A Supplier Runs Your System. Here Is the Benchmark for Overseeing It.
Weak patch and change process
The Regulator Now Looks at How You Change Your Systems. Most Old Systems Cannot Show a Change Was Safe.
Business rules buried in code